Privacy policy.

1. Introduction

Emerald Heart Sanctuary (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.emeraldheartsanctuary.com (“Site”) or use our products and services, including energy healing sessions, Harmonic Egg bookings, event registrations, and digital purchases.

Please read this policy carefully. By accessing or using our Site or services, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you interact with our Site or services, you may voluntarily provide:

  • Name, email address, phone number, and billing/shipping addresses

  • Payment details (processed securely via third-party payment processors)

  • Account login information (if applicable)

  • Information shared through contact forms, booking requests, or email correspondence

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address and device identifiers

  • Browser type and operating system

  • Date/time of access and referring website

  • Clickstream data and pages viewed

  • Cookies or similar technologies to enhance your browsing experience

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders, bookings, or digital downloads

  • To send confirmations, receipts, and relevant communication

  • To provide customer support and respond to inquiries

  • To personalize your experience on our Site

  • To improve our website, services, and marketing efforts

  • To comply with legal and regulatory obligations

We will never sell or rent your personal information.

4. Payment Processing

We use secure, third-party payment processors (such as Stripe, PayPal, or Square) to handle payment transactions. We do not store or have access to your full credit card information. These processors comply with PCI-DSS standards and maintain secure encryption to protect your data.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Recognize repeat visitors

  • Track usage for analytics

  • Store user preferences

  • Support marketing campaigns

You can control cookie settings through your browser preferences. Disabling cookies may limit certain site functionality.

6. Email Marketing

If you opt in to receive emails, we may send updates, promotions, or educational content related to our offerings. You may unsubscribe anytime using the link provided in our emails. We comply with the CAN-SPAM Act.

7. Sharing of Information

We may share your information only in these cases:

  • With service providers who help operate our business (e.g., scheduling, payments, email marketing)

  • When required by law or legal process

  • To protect our rights, property, or safety and that of others

  • With your consent or as otherwise disclosed at the time of collection

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax or accounting obligations).

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Request a copy of the information we hold about you

  • Withdraw consent or opt out of certain uses of your data

To make a request, contact us at leigh@emeraldheartsanctuary.com. We will respond within 30 days.

10. Data Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we take reasonable measures, no online system is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have done so, we will delete such information promptly.

12. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

13. International Users

If you access our Site from outside the United States, you acknowledge that your information may be processed and stored in the U.S., where data protection laws may differ from your jurisdiction.

14. Updates to This Policy

We may update this Privacy Policy periodically. The “Effective Date” above indicates the most recent revision. Your continued use of our Site after any updates constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Emerald Heart Sanctuary
51 West Main Street, Unit I
Georgetown, MA 01833

978-255-5656
Leigh@theemeraldheartsanctuary.com